Frequently Asked Questions

Get the answers you need

This page is where the most common questions and answers are that our customer service team receives. We hope this helps answer any questions you may have before you contact us.  If your question has not been answered here, please submit your question to our team directly from our contact us page

Towing

At retailer, ask store clerk to contact the customer service department at (800)234-6992 to locate vehicle specific products such as hitches, rail kits, and T-connectors.

The only way to obtain extra/replacement keys is to call the customer service department at (800)234-6992 and supply a representative with the letter/number combination that is imprinted on the actual key itself. If a key number cannot be provided, a replacement cannot be sent.

Some of the trailer hitches require that holes be drilled into the vehicles frame for proper hitch placement. Double check the instructions provided with the hitch to see if drilling is a requirement for the installation.

It is recommended that when these types of products are not in use, that they are stored in a dry location away from extreme weather/ excessive moisture. Also, it is recommended that these products are cleaned/lubricated with good penetrating oil to prevent rust build-up and corrosion.

GTW stand for “Gross Trailer Weight”. This weight capacity measurement is a combination of the weight of the trailer and the weight of the load in/on the trailer.

TW stands for “Tongue Weight”. This weight capacity measurement is the amount of weight that can be applied safely to the trailer tongue and hitch ball.

You need to make sure that the unit is being used on a 12 volt DC powered car battery. The vehicle also needs to be running to receive full power when in use.

The brackets are considered to have a “universal fit”. They will fit most applications, but not all. BLUE OX is a company that can make custom base plates for a vehicle that you want to tow. Their phone number is 1-800-228-9289. Cequent Consumer Products is not responsible for any damages resulting from any products added or attached to the tow bar.

Electrical

In REESE products, green is the right turn/stop wire, yellow is the left turn/stop wire, brown is the taillight wire, and white is the ground. If you have a REESE 5-flat connector, you will have a blue wire which is a brake controller power wire. These colors will not always match the colors of other products or vehicle wires. Always test the wire functions or consult the vehicles owner’s manual for proper color coding.

You will want to test each wire with a circuit tester to make sure it is functioning properly. Also, make sure that you have a clean solid ground location/connection. Make sure any fuses needed to provide proper power are also good.

Many vehicles on the market work on what is referred to as a “3-wire system”. This means that the vehicle has separate wires for the turn signals, taillights, brake lights, and a ground. Most of the REESE electrical T-connectors work on a “2-wire system” where the Turn and Brake functions are tied into the same wires (yellow & green). Our T-connectors are vehicle specific and come with converter boxes built into the units. Double check to make sure you have the right T-connector for your vehicle.

Securing, Anchoring, Loading & Carrying

The ratchet has been over spooled in this situation. We recommend that when threading the ratchet, you pull through much of the extra slack of the webbing. When ratcheting, you should only need three or four ratchet handle motions to secure the load properly. Many ratchets have what looks like a “screw head divot” on the outside ends of spool of the ratchet that you can put a flat screw driver sideways into and manually unspool the webbing.

“Rainproof” means that the carrier is made to withstand light rain, complying with IPX3 standards. This does not mean waterproof. In addition, when you are in a humid climate driving to a dryer climate, water vapor may condense in the bag. To safeguard your cargo against heavy storms and condensation, we recommend that you put your cargo in plastic bags prior to loading.

“Weather Resistant” does not mean waterproof. “Weather Resistant” means that the bags material will protect against dust, dirt, sun and wind. The material used in the construction of this bag is not rain or waterproof. Therefore, to prevent exposure to moisture it is recommended that all items stored in the bag are wrapped in plastic (such as plastic bags that will seal) prior to loading.

No. Our car top bags are designed to be used on vehicles that have raised side rails and/or cross bars. Our bags are held to the vehicle by securing straps around the raised side rails and/or cross bars.